I was not trying to show how it 'benefit a buyer". I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. On the next page you'll see the refund amount. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. Select. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. Copyright 1995-2023 eBay Inc. All Rights Reserved. You can also find more information in our full article below. I also sent the manufacturers specifications which show compatibility. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. Shopping Cart Integrations ii. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. I report him immediately and call CSR. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . IMO as a seller its always better to accept returns, as you then have some control. Attach the label from your desktop or mobile device. Some purchases inspected under Authenticity Guarantee are considered final sale. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. 01:39 PM. On our second correspondence the buyer replied, "unfortunately doesn't work for me. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Select the percent you want to deduct from the refund amount. Decline the return You can decline the return request if you've stated in your listing that you don't accept returns. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. It may only be used to recoup losses when an item is returned used or damaged. No returns sellers can't "refuse" a SNAD. Proof of delivery for returned items But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Tip When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. How is it a benefit? I denied the request, now Im pretty much waiting for negative feedback :(. But I've never heard that automatically happens just because a seller doesn't offer returns. eBay Money Back Guarantee programs on international eBay sites. '&charset='+document.characterSet : '')); I appreciate it. Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. 04-18-2022 For example, if an item arrived with a minor scratch but the buyer is happy to keep it. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. Also this makes the process require the buyer send the item back instead of filing a claim. Sellers are required to deliver the item as it was described in the listing. But, yes, you get refunded and get to keep the item as well. You are not allowed now to dispute a not as described return. You accept returns in your policy and the buyer changed their mind about a purchase. Read our most popular questions and answers about handling return requests from your buyers. The authenticator's address will be provided to the seller in the Order details. Add a message to the buyer explaining why the refund wasn't full. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. If I accept it, I can still require a return of the item & always do. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Buyer's expect returns. In the wrong place? If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. The buyer claims the item is not compatible with his mobile phone. See ourpartial refund guidelines. If a seller loses a chargeback they may be eligible for payment dispute seller protections. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. This is at the seller's discretion. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Our video below also shows the steps you can take to offer a partial refund on eBay. All you had to do was call eBay and it was done. The seller claims the item is not compatible with his mobile device. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. - edited I originally shipped the item via FedEx because it's cheaper for heavier items. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. I recently asked eBay this exact same question. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. You can also find more information in our full article below. If you're responsible for return shipping. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. I quit selling on EBay for this reason. '&charset='+document.charset : (document.characterSet ? Ebay has a 30 day money back guarantee that is available on most all items sold here. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. Once you've accepted a return, the buyer should send the item back to you as soon as possible. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. How to issue a partial refund after the item is returned. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Give your rule a name and then select Save and turn on. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Extortion is now excusable as long as buyer mails you back anything including a brick. eBay may step in without the buyer asking if there is no valid tracking information available. the seller life. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . Go to your preferred carrier's website and purchase a label. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. document.write (document.charset ? You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. See the table below for guidance on issuing a partial refund. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. Create an account to follow your favorite communities and start taking part in conversations. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. This can be useful when the buyer isn't completely satisfied with their purchase. var m3_u = (location.protocol=='https:'? In some cases, eBay may automatically accept the return on the seller's behalf. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy.
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